FAQs
Cable Raceway
(1) Please clean the surface where you want to install the cord raceway. (Don't install the channel on textured walls)
(2) Please draw straight lines on the wall with a ruler.
(3) Please check if you need to cut the channels to the desired length. (Use a hacksaw if so).
(4) Please remove the cable raceway's cover by sliding. Apply the tape to the back of the cable raceway and peel off the tape cover, then stick the channels to the wall.
(5) Put cables in, and use connectors when you need them. For some models, there are no connectors. Please ignore this step and go to the next step if you purchase models as such.
(6) Snap on the cover.
Here are some helpful tips for you to avoid this situation.
1. Before you use the tape, make sure that the wall or the surface is clean and dry. (Don't install the channel on textured walls)
2. Apply the tape to the back of the cable raceway and peel off the tape cover. After that, stick the channels to the wall.
3. If the wall is too smooth, you can press the tape a few times to make it firmly attached.
Over the years, we have researched and found that if the tape adhesion is too weak, the cable channels will come off within a few months.
That is why we now make the tape more adhesive to keep the channel from falling off for years or even longer.
We suggest you plan the route before installing the cable raceway in case of reinstallation or any potential damage to the wall when removing the tape. For some reason, if you have to remove it, please peel the tape off slowly or use a knife for help.
(1) First, wipe the surface of the cable raceway with a clean towel.
(2) After painting, please do not touch the cable raceway until the paint is completely dry to avoid scuff.
(3) If you plan to paint the cable raceways before installation, we suggest you paint one side first. After it is dry entirely, then paint the other side.
(4) If you paint the cable raceways after installation, please spread several newspapers on the walls and floors to avoid paint damage.
Sorry for this. As an FBA seller, we are not authorized to investigate the delivery. Amazon is responsible for it and encourages shoppers to get in touch with Amazon directly for any problems with the package.
Therefore, the most efficient way to contact Amazon customer service is
Option 1: Click "Contact Us" on the help page of the Amazon website.
Option 2: Follow the link https://www.amazon.com/gp/help/contact-us/general-questions.html?referral=A1LZ1MMCCX2176_ARRK122YWO3K
Option 3: Call Amazon at 1-888-280-4331, if you live in the United States and Canada.
Sorry for this. As an FBA seller, we are not authorized to investigate the delivery. Amazon is responsible for it and encourages shoppers to get in touch with Amazon directly for any problems with the package.
Therefore, the most efficient way to contact Amazon customer service is
Option 1: Click "Contact Us" on the help page of the Amazon website.
Option 2: Follow the link https://www.amazon.com/gp/help/contact-us/general-questions.html?referral=A1LZ1MMCCX2176_ARRK122YWO3K
Option 3: Call Amazon at 1-888-280-4331, if you live in the United States and Canada.
Please feel free to reach out to us via support@delamu.com.
Before we proceed, please kindly describe more details of the problem and include your order number in the email.
We'll try our best to help solve the problem and offer you a satisfactory solution within one working day as quickly as possible.
Desk Cable Management
(1) For the screws, you can easily remove the screws from the cable tray with a screwdriver or electric drill.
(2) For the double-sided tape, use a hair dryer to heat it first, then gently tear it off.
Thank you for shopping at Delamu. Please feel free to reach out to us via support@delamu.com.
Before we proceed, please kindly describe more details of the problem and include your order number in the email.
We'll try our best to help solve the problem and offer you a satisfactory solution within one working day as quickly as possible.
Sorry for this. As an FBA seller, we are not authorized to investigate the delivery. Amazon is responsible for it and encourages shoppers to get in touch with Amazon directly for any problems with the package.
Therefore, the most efficient way to contact Amazon customer service is
Option 1: Click "Contact Us" on the help page of the Amazon website.
Option 2: Follow the link https://www.amazon.com/gp/help/contact-us/general-questions.html?referral=A1LZ1MMCCX2176_ARRK122YWO3K
Option 3: Call Amazon at 1-888-280-4331, if you live in the United States and Canada.
The trays mounted with screws are not suitable for glass tables, but the trays mounted with tape are suitable for glass tables, so please choose that style if you like. Thank you.
Under-Desk Cable Management Tray
We have an Instructional video to guide you through the installation at https://www.amazon.com/dp/B08CVJLDFD
Besides, here are some tips below for your reference.
(1) Determine the correct position where you plan to mount the tray under the desk
(2) Clean the surface of the table with a dry cloth
(3) Drill holes with an electric drill
(4) Secure the tray with the included screws
(5) Gently press to fix the tray more firmly
(5) Leave the tray in place for 12 hours
The size of the screws is L0.6in x W0.2in
The anchor's size is L0.9in x W0.3in
The tray works for tabletops ≥0.71" in thickness.
This under-desk cable tray kit include two cable trays, each is 16.5 inches long, 4.1 inches wide, and 4.7 inches high.
The cable management tray is 33 inches long in total.
The package includes 2 cable trays, 12 screws, 12 anchors, and 2 plastic sheets.
Under-desk J-Channel Cable Management Raceway
We have an Instructional video to guide you through the installation at https://www.amazon.com/dp/B08JLPMPRM
Besides, here are some tips below for your reference.
(1) Clean the wall/desk surface
(2) Stick the tape onto the channel
(3) Remove the backing of the tape
(4) Press firmly onto the desk/wall to ensure the channel sticks properly
(5) Put the cables in
We have an Instructional video to guide you through the installation at https://www.amazon.com/dp/B09NX3C3DB
Besides, here are some tips below for your reference.
(1) Clean the wall/desk surface
(2) Remove the backing of the tape
(3) Press firmly onto the desk/wall to ensure the channel sticks properly
(4) Put the cables in
(5) Leave the tray in place for 4-8 hours after the installation is completed prior to use.
Here are some useful tips to avoid this.
1. Before you use the tape, make sure that the wall or the surface is clean and dry. (Don't install the channel on textured walls)
2. Stick the tape to the channel first, then peel off the cover of the tape, after that, stick the channel to the wall
3. If the wall is too smooth, you can press the tape a few times to make it firmly attached.
Under-desk Storage Shelf
We have an Instructional video to guide you through the installation at https://www.amazon.com/dp/B0B3XVVL7R
Besides, here are some tips below for your reference.
(1) Determine the correct position where you plan to mount the shelf under the desk
(2) Clean the surface of the table with a dry cloth
(3) Tear off the adhesive strip, fix it on the tray, and then fix the tray under the table
(4) Gently press to fix the tray more firmly
(5) Leave the shelf in place for 12 hours
The size of this drawer is 12.6*9.45*3.93 inches, and the size of the included screws is 0.59 inches long.